At Shah Net Technologies Private Limited, we are committed to delivering high-quality digital solutions and ensuring customer satisfaction. We understand that sometimes your plans or requirements may change, and this Cancellation & Refund Policy explains how such requests are handled for services you purchase from us.
1. General Principles
Our services include software development, web and app solutions, hosting, SEO and digital marketing support. Once work has commenced, deliverables are often custom-built and time-based, involving planning, design, and dedicated resources. Therefore, refunds are limited and evaluated based on the status of the work progress.
2. Cancellation of Services
- Cancellation requests should be submitted in writing to our support team (email:admin@shahnet.com) with your order details.
- You may request cancellation before any project work, development, or service provisioning has begun. In such cases, a full refund of the paid amount may be considered.
- If work has already begun (e.g., requirements gathering, planning, or design), cancellation may be subject to charges for the portion of work completed up to that point, and any remaining balance may be refunded at our discretion.
3. Refund Eligibility
A refund may be considered if:
- The cancellation request is received before work starts.
- We are unable to meet service deliverables due to internal delays beyond your control.
- There is a verified error in service delivery that does not meet the agreed requirements.
4. Non-Refundable Items
Certain fees and services are non-refundable, including but not limited to:
- Services that have been fully executed and delivered.
- Third-party costs (e.g., domain registrations, third-party licenses) once incurred.
- Administrative and processing fees.
5. Refund Process
- All refunds, if approved, will be issued using the original payment method.
- The refund process typically takes 7–14 business days, subject to bank and payment gateway timelines.
- Refund amounts will reflect adjustments for services rendered or non-refundable costs.
6. Reporting Issues
If you believe the service received does not match what was agreed upon, please contact our support team promptly with details so we can review and respond appropriately.
DRAG 
Shah Net Shah Net
